LOKE Global.

London, United Kingdom.

LOKE is a powerful marketing engine for hospitality that personalises the customer experience to improve service, spending and footfall. LOKE digitises transactions and gathers data to feed it into a marketing engine that customises content, rewards and promotions for each customer. With LOKE, a comprehensive online ordering and payment system, loyalty programs, marketing and reporting tools come together to enhance the customer and overall experience.

Matthew Khoury, Co-Founder and CEO of LOKE Global and his team, worked closely with Auden to focus on the client experience. With a mission to enhance the back-office user benefits and identify roadblocks that impact the successful implementation of the product into the operation.

To do this, Auden successfully launched the product into one of their operations and throughout the process developed a strategic action plan alongside the LOKE team to identify challenges that faced the client and develop actionable solutions to help eliminate these obstacles. The actions streamlined integration issues, highlighted key stakeholders and helped to define key features to enhance the product.

“Thanks to Auden’s expertise and experience, we’ve been able to enhance our service offerings and make ourselves a better platform for both our clients and their customers. We’ve also been able to innovate and develop our product based on their knowledge and input.”

Matt Khoury shared his comments upon the successful completion of the project.

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