The Hari.
London, UK.
The Hari, nestled in the heart of Belgravia is a boutique hotel that is a sanctuary for modern travellers and connoisseurs of luxury. The hotel, which is positioned on the Condé Naste Best Hotels in London list is renowned for offering personalised service to their guests and occupies a spot in the top ten hotels in London on Trip Advisor.
Auden is proud to be working with The Hari across their food and beverage outlets including their restaurant, Il Pampero and The Hari Bar & Terrace.
Il Pampero is an Italian gem in the heart of Belgravia. It calls you to unwind, indulge, and immerse yourself in an atmosphere that seamlessly blends sophistication with a playful spirit. The neighbourhood restaurant is a rendezvous of the essence of Italian artistry, reimagined with a touch of charm and playful allure where every dish is a masterpiece crafted with love and tradition. Whether you're savouring the handmade pasta, the antipasti, or the flavours in the decadent desserts, each bite captures the soul of Italy's diverse regions.
Il Pampero was proud to be listed in the Condé Naste Best Italian Restaurants in London write-up.
The Project.
Auden Hospitality was tasked to review the current operation and create an F&B Strategy to grow the performance of the F&B outlets, working in collaboration with the hotel team to elevate the offer and optimise opportunities.
Key Scope.
The scope included:
· Concept Review and Positioning
· Revenue Management
· Sales and Marketing
· Menu Development
· Guest Experience and Retention
· Management Advisory
Key Milestones.
As an ongoing strategic agreement, Auden is implementing revenue initiatives and activations to grow revenues and in three months saw a 34% increase over previous months.
Reviewed and implemented a new digital guest experience that focuses on guest acquisition and retention using Sevenrooms to automate guest communication and experience and enhance guest profiles.
Strategically repositioned the existing concept to be in line with owner expectations and establish as a neighbourhood Italian restaurant. Specific work included new elevator pitch and behaviours as well as a full product review including menu engineering and new menu development.
Developed full set of F&B standards including sequence of service, team roles & responsibilities and look books.
Procurement tender review of beverage items that resulted in a 6% cost reduction.
If you are a hotelier and need support with your F&B offer, we are perfectly placed to support you and collaborate with your team. With 25 years of hotel experience, our team understands the nuances of a hotel operation but is able to bring a restauranteur perspective to think differently about your outlets to achieve your goals.